FACEWithin.com Customer Service Training

FACE Within was created to assist companies with customer service training with the vision to help people in the service industry to SMILE. It is designed to have each participant learn about common etiquette and the not so common courtesies of customer service. With lively interaction the participants will learn about themselves the team with which they work and the customers they have the honor of serving. They will introspectively look at their own strength and discover the strengths of their teammates. They will acquire the tools to understand and relate to the customer. With patience and a healthy dose of positive attitude, the action of serving will become an action performed with feeling. The trilogy of themes can be presented in three parts in a single three hours session or customized to meet the client’s specific needs. Each participant will leave with an understanding of the internal and external customer the generational differences and similarities and the unique personality each member brings to a team. The joy of service will be their reward. Customer service training Customer service experience Customer service skills.

Seminar #1 Sense-Sational Service, Impacting the five senses.

An introspective and interactive dialogue that reveals the impact we make on our customers.

Bridge differing generations and personalities to realize the true strengths of your team.

Find the attitudes and customer service skills to thrive in the midst of uncertainty and fear.

Our Customer Service Training is designed to have each participant learn about common etiquette and the not-so-common courtesies of the service industry.

Think of your last memorable customer service experience. In today’s world, an outstanding service experience has become an aberration. We’re guessing that the first one that comes to your mind is negative.

What was missing? Good manners? Respectful acknowledgment? Appropriate values? Willful ambition? That good old work ethic? A bit of empathy? A dignified exchange? Some one just willing to listen?

We’re listening…….

Think of the competitive advantage your company would have if your team members offered the kind of service that seems to be so frequently lacking today. If your firm is struggling to hire and retain top service workers or is tolerating the norm of minimal service expectations, consider FACE Within as your bridge to creating that superior service environment.

Send an email to discuss your Customer Service Training needs. The trilogy of themes can be presented in a single 3 hour session or customized to meet your specific needs.