FACEWithin.com Customer Service Training

FACE Within was created to assist companies with customer service training with the vision to help people in the service industry to SMILE. It is designed to have each participant learn about common etiquette and the not so common courtesies of customer service. With lively interaction the participants will learn about themselves the team with which they work and the customers they have the honor of serving. They will introspectively look at their own strength and discover the strengths of their teammates. They will acquire the tools to understand and relate to the customer. With patience and a healthy dose of positive attitude, the action of serving will become an action performed with feeling. The trilogy of themes can be presented in three parts in a single three hours session or customized to meet the client’s specific needs. Each participant will leave with an understanding of the internal and external customer the generational differences and similarities and the unique personality each member brings to a team. The joy of service will be their reward. Customer service training Customer service experience Customer service skills.

Seminar #1 Sense-Sational Service, Impacting the five senses.

An introspective and interactive dialogue that reveals the impact we make on our customers.

Bridge differing generations and personalities to realize the true strengths of your team.

Find the attitudes and customer service skills to thrive in the midst of uncertainty and fear.

Our Customer Service Training is designed to have each participant learn about common etiquette and the not-so-common courtesies of the service industry.

FACE, an acronym for Faithful Actions Create Energy, is inspired to restore the lost art of “customer service etiquette” back into commerce and society. Generations do indeed differ, but have we sacrificed too much? Are the not so common courtesies of “Please, Thank You, I’m sorry, You’re right.” necessarily replaced with the demands of speed, efficiency and technology in our businesses?

From this viewpoint of history, the concepts of FACE Within might seem like a step backward. But any forward thinking professional will realize that satisfied, motivated employees and returning customers make businesses thrive.

Think of the possibilities when you bring FACE Within into your organization. We can coordinate and customize our seminars to meet your specific needs. Call us at 920-892-2341 or send an email to begin your journey to success.